SHIPPING ART WORK

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All WildScape artwork is custom made. Please allow four to six weeks for production and delivery of your art. It is in our best interest to deliver all products in excellent condition by using heavy packing materials to ensure your artwork arrives safely. Limited and Open Edition prints will be hand signed by Sylvain Petit.

We offer domestic and international shipping which will be subject to normal domestic and international shipping rates. All products ship from France.

Shipping fine artwork requires special handling and care. Please understand when getting something shipped that the price includes handling. We take care and time in packaging all pieces of artwork. We offer you the lowest shipping and handling charge we can in each case.

WildScape provides in-transit insurance on all artwork we ship to you. For returns, the client must pay for the insurance. In some cases, the artwork value exceeds our insurance limits; the client will need to pay the difference in insuring such art.

To help the environment and our source of inspiration, please recycle all packaging materials.

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DOMESTIC SHIPPING

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Shipping prices are calculated based on size and weight at the time of purchase.
We ship products, Monday through Friday via La Poste.

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INTERNATIONAL SHIPPING

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We ship to various parts of the world and timing is dependent on location and logistics. Shipping can be done via La Poste, USPS, FedEx and other private carriers. It is expensive and requires a detailed account from shipper as to what is included. Sometimes various taxes, duties and tariffs are not included by carrier. We can make special arrangements for international shipping or you can make arrangements with your trusted carriers.

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RETURNS

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If you received an order in error please contact our office immediately for assistance. If you wish to return your purchase, you may return the item within 14 days of receipt. WildScape will issue store credit for products returned (less shipping) in the original packaging AND if received in sale-able condition.

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DAMAGE

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At delivery you must inspect the package, crate, or tube for visible damage and note any damages on the carriers’ delivery receipt. In the rare instance of damage, we recommend you immediately follow the instructions below:

Within 48 hours of delivery you must contact us  by email at wildscapeimaging@outlook.com with a brief explanation of the damage. Please also attach photographs of the damaged (items) and the packing materials. This information is required for insurance claims. Retain all packaging materials. Do not throw away anything.

The carrier may request additional information for the insurance claim. Once all documentation has been received, it takes approximately two weeks for the shipping company to process the insurance claim.

We will ship your replacement as soon as the carrier notifies us the insurance credit has been approved. All WildScape artwork is custom made and takes between four to six weeks for production and delivery.

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Please note, unless reported within 48 hours of delivery, damaged items will not be accepted for return or credit.